using an organisation, operation or project of your choice, critically analyse their
approach to the management of quality, especially with regards to TQM.
Use relevant academic literature to underpin your analysis and make appropriate
recommendations as to what might be feasibly be implemented to improve the
performance in the short term and over the longer term.
Structure Guidelines: Introduction, Main section (with subheadings), Conclusions.
The report should be written as an academic assignment, with referencing in the Harvard
style and a references section at the end of the report.