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Describe what each of the performance objectives (quality, speed, dependability, flexibility, cost) mean to that operation. Which are the most important and why?

Category: Essay Writing

peration management

Paper details

In this assignment analyse an operation of your choice. You need to be able to visit and observe this operation in practice. For example you could select a shop, cinema, restaurant, bar, library, gym or garden centre. Your tutor will give some guidance on your choice of operation. Your assignment should address the following questions:
1. Describe what each of the performance objectives (quality, speed, dependability, flexibility,
cost) mean to that operation. Which are the most important and why?

peration management

Paper details

In this assignment analyse an operation of your choice. You need to be able to visit and observe this operation in practice. For example you could select a shop, cinema, restaurant, bar, library, gym or garden centre. Your tutor will give some guidance on your choice of operation. Your assignment should address the following questions:
1. Describe what each of the performance objectives (quality, speed, dependability, flexibility,
cost) mean to that operation. Which are the most important and why?
2. Look at demand fluctuations within that operation. How are they being handled without
creating excessive customer waiting, reduction in quality of service etc.?
3. Discuss perception and expectation of quality for that operation. Which issues might arise
from this?
4. From your previous answers, draw conclusions discussing the extent to which the
performance objectives are evident within the operation. How could this alignment be
improved?
2. Look at demand fluctuations within that operation. How are they being handled without
creating excessive customer waiting, reduction in quality of service etc.?
3. Discuss perception and expectation of quality for that operation. Which issues might arise
from this?
4. From your previous answers, draw conclusions discussing the extent to which the
performance objectives are evident within the operation. How could this alignment be
improved?