A) Compare the actions taken by Sears in this case to the steps of the Ethics Decision Model. Which steps, if any, appear to have been followed; which steps may have been taken poorly or could have been taken more thoroughly; which steps were possibly overlooked?
B) How would you recommend designing and managing an incentive program for Sears to increase auto service sales in an ethical manner? In other words, what would you do differently to prevent unethical (fraudulent and/ or unnecessary) sales of auto repair services?
****Please follow the “An Ethics-Focused Decision-Making Model”(Attached)